This policy explains how Plugins cPanel Tecnologia Ltda. ("we") handles personal data on plugins.helpcpanel.com. It follows the GDPR, the UK GDPR, the California CCPA/CPRA and other applicable data protection laws.
1. Who is responsible
The controller is Plugins cPanel Tecnologia Ltda., Beacon Tower, 20200 West Dixie Highway, Suite 902, Aventura, FL. Contact for privacy matters: contact@pluginscpanel.com.
2. Data we collect
- Contact form: name, email, phone (optional), topic, urgency, message and the page you came from.
- Newsletter: name, email, language, where you signed up, the consent given and the confirmation status.
- Cookie choices: a random code from your browser, your choice, the policy version, the page and a one-way hash of your IP address, kept as proof of consent.
- Security and abuse prevention: a one-way hash of your IP address (we do not store the IP itself), and rate limiting.
- Analytics and advertising cookies: only if you accept them (see the Cookie Policy).
- Purchases: payment is handled by an external checkout. We receive the order data needed to issue and support your license, such as your email and server IP.
3. Why we use it and on what legal basis
- To answer your request or prepare a contract: contract or pre-contractual steps, and our legitimate interest in replying.
- To send the newsletter: your consent, which you can withdraw at any time.
- To protect the site against spam and abuse: our legitimate interest.
- To measure visits and ads: your consent.
- To meet legal obligations, such as tax and accounting rules.
4. Who receives data
We share data only with providers that help us run the service, under contract: hosting and CDN (Cloudflare), email delivery, analytics and advertising platforms (Google, Meta, TikTok, only with your consent) and the payment provider of the checkout. We do not sell personal data for money.
5. International transfers
Data may be processed in the United States and other countries. When data leaves the EEA, the UK or other regions with transfer rules, we rely on adequacy decisions, the EU-US Data Privacy Framework or Standard Contractual Clauses.
6. How long we keep it
- Contact requests: up to 24 months after the last interaction.
- Newsletter: until you unsubscribe, then only the minimum record needed to honor your choice.
- Security logs: up to 90 days.
- Cookie choice records: up to 3 years, as proof of consent.
7. Your rights
You can ask for access, correction, deletion, portability, restriction or objection, and withdraw consent at any time. Use the form at https://plugins.helpcpanel.com/en/privacy-request/ or write to contact@pluginscpanel.com. We answer within 30 days. You may also complain to your local data protection authority.
California residents may also know, delete and correct their data and opt out of the sale or sharing of personal information. We honor the Global Privacy Control signal. Advertising pixels can count as "sharing": use the "Do Not Sell or Share My Personal Information" link in the footer to turn them off. We do not discriminate against anyone for using these rights.
8. Children
The site is aimed at businesses and is not directed to children. We do not knowingly collect data from anyone under 16.
9. Security
We use encryption in transit, access controls and minimal data collection. No system is completely secure, and we will notify you and the authorities of a breach when the law requires it.
10. Changes
We may update this policy. The date at the top shows the latest version.